Lowes Mini Truckload

What are Lowe’s Returns and How Do They Work?

Customers return thousands of items every year to Lowe’s stores across the United States, Canada and Mexico for a variety of reasons. Some customers discover that the items they purchased don’t work out of the box. Some customers regret making a purchase for financial reasons or other reasons, and return the items. Some people find minor or obvious damage to otherwise functional items and exchange them. Lowe’s accepts returns on appliances that don’t fit, wall coverings or flooring that are too large, as well as decor and over-ordered flooring. You can also return tools that you didn’t want or building supplies. These items are in excellent condition and can be resold alongside other damaged items.

Lowe’s is faced with significant logistical challenges, regardless of the reason a customer returns an item. These returns cannot legally be described as new but must go somewhere. The valuable warehouse shelves that the company maintains throughout the country are the place to look.

Lowe’s isn’t a discounter. If it were, it could free up space for them to sell the returns at discounted prices in their stores. Lowe’s store shelves are more valuable if they’re filled with new products that Lowe’s can sell at full price. What does the company do when it has a mountain of returns that it doesn’t want but still wants some financial return?